As a coffee roaster, managing wholesale orders can be a challenging and time-consuming task. With your orders coming in through various channels, including email, WhatsApp, phone calls and even social media, it can be difficult to keep track of everything and ensure that orders are fulfilled accurately and on time. In other words, it’s hell!
One option is to use email or a WhatsApp group for wholesale customers, with specific ordering days. But just think how very manual this process is and it can also lead to an increased number of mistakes and requires a lot of management. Doesn’t sound stress-free at all.
Another solution that many roasters have turned to is using a dedicated eCommerce platform, such as Shopify, to manage their wholesale orders. With a platform like Shopify, roasters can create a wholesale portal on their website where customers can place orders and track their delivery status. This not only streamlines the ordering process for both the roaster and the customer, but it also allows the roaster to easily track inventory and fulfilment. Sounds good, doesn’t it? However, the pro version of Shopify can be expensive, at $2,000 per month including transaction fees. There must be a better way.
A centralised system for managing wholesale orders would bring together or replace entirely all of the various channels through which orders are received, into a single, cohesive platform. This would allow you to easily track and manage your orders, as well as inventory and fulfilment. It would also provide you with a clear view of analytics. The system will be easy to use, as it streamlines the ordering process for you and the customer.
Overall, having a centralised system in place is important for effectively managing your orders in a coffee roastery, as it helps to ensure that orders are fulfilled accurately and on time, while also providing you with the tools and insights you need to run your business efficiently and effectively. The short-term pain of retraining customers to only use one channel for orders will bring massive benefits. Fewer mistakes, less work, more time and peace of mind.
At Bean Mind, we’re dedicated to helping coffee roasters like you manage their roasteries more efficiently and effectively. That’s why we’re developing a centralised system that brings together all of the various channels through which orders are received into a single platform. Our system will not only streamline the ordering process for both you and your customers, but it will also allow you to easily track inventory and fulfilment, access analytics, and offer custom blends and other special features to customers. Plus, we’re committed to making our system easy to use and cost-effective. We can’t wait to bring these features to you and help you manage your wholesale orders with ease.
We can’t wait to show it to you. Stay tuned for updates on the development of our platform.